I've found something I love, how can I pay?
We accept card payments including Visa, MasterCard, and American Express. 
You can also pay with Paypal, and AfterPay is an option for those shopping within Australia and New Zealand.

What currency will I be charged in?
We are an Australian business & all orders will be charged in Australian dollar.

Shipping & Delivery

Where do we deliver?
We ship our beautiful gifts all over the world, using both local and international delivery services.

How long does delivery take?
Delivery will vary depending on your location. If you are within Australia delivery can be from 1-5 business days, and International delivery can be up to 12 business days. 

How long will my order take to dispatch?
Each of our gifts are lovingly made to order and therefore take longer than regular 'off the shelf' type items.

Does Melissa Jaye cover the customs, duties and taxes fees?
Melissa Jaye is not responsible for any custom, duties or tax fees that you may be charged.

Do you offer pickup?
We are an online business only and do not offer a pickup service.

Returns and Refunds

Do you offer returns?
Please select your items carefully as we do not accept returns on selected goods:

  • All custom and personalised products;

  • Print of artwork; and

  • Original artwork.

All custom, personalised, or printed product sales are final and cannot be returned or exchanged.

My item was lost/damaged in transit, what can I do?
If you item was damaged or lost in transit please email and we would be more than happy to help you with this matter. 


We value your privacy and will only ever contact you regarding your order.